I waited weekly and tried calling Annette at the extension supplied by Rosemarie and there was no such extension or man or woman by that identify. I termed Rosemarie back again and was informed that she would've anyone get in touch with me back again. Right after no response I contacted Rosemarie, remaining messages and possess not listened to back. It appears to me Empire Today isn't keen on repeat or referral enterprise. I'm quite displeased with the standard of the carpet I was sold and The shortage of reaction by Empire Today. According to the responses I've examine I want I would have investigated your business in depth in advance of I contacted you. I have now made a decision to provide the carpets taken out and hard Wooden floors mounted. An cost I didn't program on at this time. I'd hope that a rep from Empire Today, right after looking through my article will Speak to me extremely soon. I'm on the brain to Make contact with the BBB as well as the media stores that Empire Today advertise on and let them know of my experience.
It really is around six:30pm EST and also have not obtained a contact back again. It is obvious that your neighborhood team doesn’t contain the same volume of urgency, and price buyer loyalty as I think your corporate Office environment does.
I contacted the supervisor, Stephanie with my considerations. She stated that Emire would change the padding but I must buy installation which might be about $four hundred.00. I currently had good quality padding And that i wouldn’t need to endure added price If the revenue rep took enough time to elucidate.
Your crew returned on July fifth, minus 1 worker who apparently was much too sick from partying within the 4th of July to go to perform. This 2 male crew arrived at about 8:30AM and worked right up until 11:00PM and also the perform quality shows it. I is not going to go into speaking about all over again the shoddy work they preformed on developing a new subfloor due to the fact we happen to be thru this dialogue way much too many times. The most recent try by them only resulted in them chopping strips of Wooden and stuffing Those people strips down into your gaps between the hardwood floors along with the subfloor that had Beforehand installed. You confident me that when they arrived for this newest work to repair their prior work, that Mike (your set up inspector) might be coming with the set up crew to be certain the job was finished properly. Mike, apparently, was sent off to a different position and was unable to come to our residence for even a quick peek.
We all know skipped appointments can be discouraging, and we’d like to address your concerns ASAP. However, we’re unable to Find your account. Be sure to email messages us at customersupport@ empire-today.com with the two your account and make contact with information. We look forward to hearing from you!
Please Take note: all of our things from bedrooms is sitting down during the loos, and our we are not able to use the bogs and or any realted amenities. This is unaceeptable and Mistaken in so numerous ways.
This is a disaster!! I had been designed to be internet hosting a party tomorrow and I have a hardly furnished family room with damaged carpet just kind of laying there!
Opened a provider request and wasn’t known as back again so called Empire today and was instructed it was closed through the installer and had to open a whole new one. So however ready to hear from anyone (really need an install supervisor to get in touch with me). Enable!!! Calling the finance to not pay till 100% contented….
Without having concern he acknowledged all the problems and concerns I had. He confirmed me having a stage how unleveled the flooring are and experienced the issue by the front door. His responses initiated the installation coordinator Trevor to return. He reviewed the get the job done of the initial installer and agreed the perform was bad and was apologetic. I walked him throughout the total household and reviewed my General worries once again, and he agreed a complete substitute was wanted. The problem was the subfloor, length of floorboards, ending do the job as well as a defective product likewise. Inside a small length of time, Kim from CS called to mention we have been authorized for a complete replacement. She claimed I'd just one-calendar year to provide the function scheduled and concluded. I told her my partner was scheduled for surgical procedures and that I'd personally phone again for making preparations after he was effectively more than enough.
The bathtubs are full of things, we have moved home furnishings click here and everything we own to ensure they might set up our carpet TODAY. We received a connect with at 8:30 AM this early morning that they had been outside of inventory on our carpet and wouldn't be capable to occur for one more 7 days. TOTALLY UNACCEPTABLE. Don't use this firm.
The transitions from some rooms have been off by ½ to one inch in height, transitions done badly along with the molding, quarter-round was calculated, Lower and installed poorly.
January 29, 2018 at 12:07 pm Howdy, I want to speak to a agent who's got the authority above a customer care rep. We initially scheduled an set up to promote our household but made a decision to put the sale off right up until May possibly Once i named to reschedule the apt the CSR explained to me he could only e-book out 6 months but then at that point we could then reschedule for my predicted date of April, along with advising me to help keep my deposit on hand. Never ever after did he say he won't be in the position to push my install right up until April. He then booked an install date as considerably out as his timetable would enable and actually explained to me he would look after cancelling and rescheduling it after the apt in Jan arrives up.
September 9, 2018 at 10:ten pm So This really is now September and I've however to discover a resolution. All way of interaction on Empire’s element continues to be stopped. In truth, I've now received a threatening letter from you. You reply to Every on click here the grievances you get by using a generic “we recognizeâ€, “ we acquire these matters incredibly critically†or “we’re searching into itâ€.
Be sure to email us at customersupport@ empire-today.com with the two your Speak to and account facts. You should definitely point out headquarters in the topic line.